Refund policy
RETURNS, REFUNDS & ORDER ISSUES POLICY
Last Updated: June 2026
At Great Mornings Coffee & Tea, we strive to provide high-quality products and excellent customer service. Due to the nature of the products we sell, we maintain the following policy regarding returns, refunds, replacements, and order issues.
NO RETURNS
For food safety, quality assurance, and product integrity reasons, we do not accept returns on coffee, tea, beverages, wellness products, supplements, consumable products, gift cards, or other products sold through our website.
Due to the consumable nature of our products, we cannot accept returns on opened or unopened products unless they arrive damaged, defective, or incorrect.
Please review your order carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us at kristin@greatmorningscoffeeandtea.com within 7 days of delivery.
To help us evaluate the issue, please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• Photographs showing any shipping damage, if applicable
Depending on the circumstances, we may provide a replacement, store credit, refund, or another resolution at our sole discretion.
MISSING ITEMS
If an item is missing from your order, please contact us within 7 days of delivery.
We may request photographs of the contents received and packaging to assist with our investigation.
LOST PACKAGES
Once an order has been transferred to the shipping carrier, delivery is the carrier's responsibility.
If a package appears lost in transit, we encourage customers to first contact the carrier directly.
We will make reasonable efforts to assist customers with carrier investigations. Orders marked as delivered by the carrier will be reviewed on a case-by-case basis. While we cannot guarantee a refund, replacement, or other resolution, we may offer assistance at our sole discretion.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing accurate shipping information.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may be required before the order can be reshipped.
Orders that have already been processed or shipped may not be canceled due to address errors.
SUBSCRIPTION ORDERS
Customers are responsible for managing subscription orders through their customer account portal.
Subscription orders that have already been processed or billed are generally not eligible for cancellation, refund, or return.
Customers may skip, pause, modify, or cancel future subscription shipments prior to the next billing date.
INTERNATIONAL ORDERS
International customers are responsible for all customs duties, import taxes, VAT, GST, brokerage fees, and other charges imposed by their country or local authorities.
Great Mornings Coffee & Tea is not responsible for delays caused by customs processing, import restrictions, postal systems, or government agencies.
Refunds will not be issued for orders refused due to unpaid customs fees, import restrictions, or failure to comply with local regulations.
REWARDS POINTS AND REFUNDS
Points awarded through the Brew & Save Rewards Program may be removed, adjusted, or reversed when an order is refunded, canceled, charged back, or otherwise determined to be ineligible.
CHARGEBACKS
Customers are encouraged to contact us directly before initiating a chargeback with their payment provider.
We reserve the right to provide order documentation, shipment records, correspondence, photographs, and policy information when responding to payment disputes.
CONTACT US
Questions regarding returns, refunds, damaged products, missing items, or order issues may be directed to:
Great Mornings Coffee & Tea
PO Box 3611
Greenville, SC 29608
kristin@greatmorningscoffeeandtea.com